Contact us: WhatsApp and email

There are two channels. The WhatsApp button is for getting an ID, and email is for anything about this guide.

The two do not overlap. The agent cannot change what a page says, and we cannot see or change anything about an ID. Writing to the wrong one only costs you time.

Write to info@laceyguitars.com. We aim to reply within two working days.

Meera reads this mailbox. A clear subject line gets your message to the right pile faster, so start it with one of these words:

• Correction, when a page states something that is wrong or out of date.
• Privacy, when you want to use a right described in the privacy policy.
• Complaint, when you are unhappy with how a page is written or how we answered you.
• Copy, when another site has taken our text or drawings.

Two working days is what we aim for and not a promise. Weekends and public holidays in Maharashtra do not count.

No. We have no phone line, no contact form and no public office.

The publisher is Lacey Guitars Media, based in Pune, Maharashtra, India. We publish no street address because nobody receives visitors there, and everything we do with readers happens by email.

Any phone number that claims to be Lacey Guitars is not ours. We also know of no customer care number for Parimatch that we could verify, so treat every number you find online as unverified.

We can fix and explain what is written on this site. We cannot do anything to an ID, an account or a payment.

The reason is simple. We run no games, hold no money and issue no IDs, so there is nothing on our side to reset, credit or release.

Ask whoever issued the ID or holds the account. That is never us.

Never send us a password, a one-time code, an identity document or anything about your bank.

• A username and password for any ID or account.
• An OTP or any other code that arrives on your phone.
• Aadhaar, PAN, a passport, a driving licence or a selfie holding one.
• A bank statement, a card number, a UPI PIN or a payment screenshot.

We will never ask for any of these, and nobody writing in our name should either. If you send one by mistake, tell us in the same thread and we will delete the message. Change the password at once.

Email us the page, the sentence and what you believe is correct.

1. Copy the address of the page and the sentence you think is wrong.
2. Say what the correct fact is, and add a link to a dated source if you have one.
3. Send it to info@laceyguitars.com with “Correction” in the subject line.
4. We check the source, change the page if you are right, and write the change into the dated log.

How corrections are logged is set out in the editorial policy.

Send us the address of the copy and the address of our page it was taken from.

Put “Copy” in the subject line. A screenshot helps, because copied pages are often taken down and put back. We then ask the copier and its host to remove our text and drawings.

A copy is more than a nuisance to us. Copied pages usually swap our WhatsApp button for someone else’s number or add a link to a betting site, which this guide never carries. If a page with our name on it shows a login address, a payment QR code or a phone number, it is not ours, and you should not pay anyone through it.

Meera is the grievance contact for this site, at the same email address.

Your rights are listed in the privacy policy, and the terms of use are in the terms and conditions.